Privacy Policy
At Virtual Tech Wave, accessible at virtualtechwave.com, we are deeply committed to safeguarding your personal privacy and ensuring responsible, transparent handling of your personal data. This Privacy Policy outlines how we collect, process, use, and protect your information in accordance with applicable privacy laws, including the General Data Protection Regulation (GDPR) and the California Consumer Privacy Act (CCPA), as well as our own high standards of data protection and privacy.
1. Commitment to Privacy and Data Protection
Virtual Tech Wave is founded on the principles of user privacy and data transparency. We recognize the sensitivity of your personal data and are dedicated to processing it lawfully, fairly, and securely. We implement industry best practices to prevent unauthorized access, disclosure, or misuse of your information.
2. Scope of Policy and Data Controller Role
This Privacy Policy applies to all visitors, users, and customers of the virtualtechwave.com website and related services. Virtual Tech Wave acts as the data controller in relation to the personal information described herein. If you have any questions or concerns about your data, you may contact us using the details found at the end of this document.
3. Categories of Data Processed
We collect and process the following categories of data in connection with your use of virtualtechwave.com and our related offerings:
a. Usage Data: This includes information about how you use our website, such as your IP address, browser type, pages viewed, session duration, and referring URLs.
b. Account Data: Information you provide when creating an account, including your full name, address, email address, and phone number.
c. Profile Data: Information collected from your interactions with our services, such as purchase history, saved preferences, and behavioral trends.
d. Communication Data: Information you voluntarily provide when contacting us, which may include customer support inquiries, feedback submissions, and contact history.
e. Technical Data: Device and system-related data, such as device model, operating system version, browser settings, and configurations.
f. Transaction Data: Details of transactions carried out through the website, including payment information (processed through secure third-party providers), billing address, and delivery details.
g. Preference Data: Information related to your consents, marketing and communication preferences, interests in products or services, and opt-in/opt-out activities.
4. Legal Bases for Processing
We rely on one or more of the following lawful bases under applicable data protection laws for processing your personal data:
– Consent: Where you have provided clear and affirmative consent for us to process your data for specific purposes (e.g., marketing communications).
– Contractual Necessity: Where processing is necessary for the performance of a contract with you or to take pre-contractual steps at your request.
– Legitimate Interests: Where processing is necessary for our legitimate business interests, provided that these interests are not overridden by your rights or interests.
– Legal Obligation: Where processing is necessary to comply with applicable legal or regulatory obligations.
5. Your Rights
Subject to applicable law and in accordance with the GDPR and CCPA, you have the following data protection rights with respect to your personal information:
– Right of Access: Request information about whether and how we are processing your personal data.
– Right to Rectification: Request the correction of inaccurate or incomplete personal data.
– Right to Erasure: Request the deletion of your personal data in certain circumstances (“right to be forgotten”).
– Right to Restrict Processing: Request a restriction on processing of your data under specified conditions.
– Right to Data Portability: Request a copy of your personal data in a machine-readable format for transfer to another service.
– Right to Object: Object to our processing of your personal data based on legitimate interests or for direct marketing purposes.
To exercise any of these rights, please contact us at [email protected].
6. Security Measures
We maintain administrative, technical, and physical safeguards designed to protect your personal data from loss, misuse, unauthorized access, disclosure, alteration, or destruction, including:
– Data encryption in transit and at rest where appropriate
– Role-based access controls and authentication mechanisms
– Regular data backups and secure storage procedures
– Staff training on data protection and privacy awareness
7. International Transfers
Where your personal data is transferred outside of your country of residence, including transfers to third countries that may not offer equivalent protection, we implement appropriate safeguards in compliance with GDPR requirements, including but not limited to Standard Contractual Clauses and other lawful mechanisms to ensure adequate protection.
8. Data Retention
We retain your personal information only as long as necessary for the purposes for which it was collected and to comply with legal obligations. Retention periods vary depending on the type of data:
– Account and Profile Data: Retained until account deletion or user request
– Transaction Data: Retained for seven (7) years for tax and legal compliance
– Communication and Support Data: Retained for two (2) years after last interaction
– Technical and Usage Data: Retained for up to twelve (12) months for analytics
– Preference and Marketing Data: Retained until opt-out or withdrawal of consent
9. Cookie Policy
Virtual Tech Wave uses cookies and similar technologies to enhance user experience and for analytics, functionality, and performance monitoring. Types of cookies include:
– Essential Cookies: Necessary for core site functionalities (login, cart functions)
– Functional Cookies: Enable personalization and enhanced features
– Analytics Cookies: Collect anonymous usage statistics to improve services
– Performance Cookies: Monitor site performance and load times
10. Cookie Management and Compliance
Your consent is requested for non-essential cookies upon visiting virtualtechwave.com. You may manage or withdraw your cookie preferences at any time using the cookie settings feature available on the site. We honor “Do Not Track” signals as required by CCPA. Additionally, you may manage cookie permissions via your browser settings.
11. Notice Concerning Children
Our website and services are not intended for use by children under the age of 13. We do not knowingly collect, use, or disclose personal data about children under 13. If we learn that a child has provided personal data without verified parental consent, we will delete such information promptly.
12. Policy Updates
We reserve the right to update this Privacy Policy at our discretion to reflect changes in law, technology, or business practices. When changes are made, users will be notified through updates on the privacy policy page accessible via virtualtechwave.com. Continued use of our services signifies acknowledgment of these updates.
13. Contact Information
If you have any questions, concerns, or requests regarding this Privacy Policy, or if you wish to exercise your data protection rights, please contact us at:
Email: [email protected]
We are fully committed to ensuring compliance with all applicable privacy laws, including the GDPR, CCPA, and other regional data protection frameworks. We welcome your inquiries regarding our privacy practices and will respond promptly to legitimate concerns.